Resolving Missing Schedule Information in the "My Schedule" Tab
If your schedule is not displaying as expected or assignments are missing from the My Schedule tab in the Amion mobile app, please follow the step-by-step troubleshooting guide below. If you need help setting up your Mobile App, please see the guide here.
Step 1: Update the Mobile App
Ensure you are running the latest version of the mobile app to prevent compatibility issues or known sync bugs.
- iOS (Apple): Open the App Store, search for Amion, and tap Update if available.
- Android: Open the Google Play Store, search for Amion, and tap Update if available.
Step 2: Clear App Cache
Clearing cached schedule data forces the app to re-fetch a fresh copy of your assignments directly from the server.
- Open the Amion mobile app.
- Tap your Profile Icon or Initials in the top-left corner of the screen.
- Scroll down to the bottom of the settings menu.
- Select Clear Cache.
- Relaunch the app and return to the My Schedule tab to check if your assignments display correctly.
Step 3: Check Network Connection (Sign-In Issues)
If you’re unable to sign in or receive an error when trying to connect:
- Check your Wi-Fi connection. If you’re connected to Wi-Fi, try disconnecting from Wi-Fi and then attempt to sign in again using your mobile data.
- If you’re able to sign in without Wi-Fi, your hospital or workplace network may be restricting or blocking the connection.
- If this is the case, contact your IT department and ask them to allow or unblock the connection. Alternatively, you can remain disconnected from Wi-Fi and use mobile data.
- If you’re still unable to sign in, please contact us and provide the necessary details outlined in the troubleshooting steps below.
Step 4: Contact Support
If updating the app and clearing the cache do not resolve the issue, please reach out to our support team. To help us investigate and trigger a manual schedule resync, please provide the details listed in the checklist below.
Support Request Checklist
| Required Details | Action & Instructions |
|---|---|
| Multiple Accounts / Emails | Do you have multiple email addresses or accounts with Amion or Doximity? If so, please share all associated email addresses. |
| View Access Code | Provide your organization's shared access code so our team can run a sync and confirm data in the end-user view. (If you don't know your access code, please ask a colleague or schedule administrator, as it is a shared code). |
| Phone/Operating System | Do you have an iPhone or Android? |
| Screenshot 1: Impacted Tab | Attach a screenshot of the My Schedule tab (or whichever specific tab is missing or showing incorrect information). |
| Screenshot 2: Claimed Schedules Screen | Tap the schedule name at the very top of the My Schedule tab to open the Claimed Schedules screen, and take a screenshot. |